Overview
At Med Card LLC (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy describes how we collect, use, store, and disclose your personal information when you use our services, and explains your rights under applicable law.
By using our services, you consent to the practices described in this Privacy Policy.
1. Information We Collect and How We Use It
Personal Information
When you use our service, we may collect personally identifiable information, including but not limited to:
- Full name
- Email address
- Phone number
- Mailing address (including city, state, and ZIP/postal code)
- Government-issued identification (where required by applicable law)
This information is collected to provide medical evaluations, facilitate service delivery, and improve our platform.
Health Information
We may collect health-related information provided during your consultation, including:
- Medical history and condition details
- Information shared with licensed healthcare providers during evaluations
This information is used exclusively for medical assessment and service delivery. Health information and Protected Health Information (PHI) are never transmitted to advertising platforms, social media networks, or marketing services, including Meta Platforms, Inc. (Facebook/Instagram), Google, or any other third-party advertising partner.
Automatically Collected Data
When you access our website, we may automatically collect certain technical data from your device, including:
- IP address
- Browser type and version
- Pages visited on our website
- Time and date of your visit
- Time spent on each page
- Unique device identifiers
- Diagnostic and usage data
2. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (such as pixels, beacons, tags, and scripts) to operate and improve our platform. These technologies fall into the following categories:
- Essential Cookies: Required for core website functionality. Cannot be disabled. Duration: Session-based (expire when you close your browser).
- Analytics Cookies: Help us understand how users interact with our website. Duration: Up to 13 months.
- Advertising and Remarketing Cookies: Used to show relevant ads on third-party platforms, measure ad performance, and build audiences for future campaigns. Duration: Up to 180 days.
Meta Pixel Disclosure
We use the Meta Pixel (also known as the Facebook Pixel), a tracking tool provided by Meta Platforms, Inc. The Meta Pixel allows us to:
- Measure the effectiveness of our advertising campaigns on Facebook and Instagram
- Show our ads to people who have previously visited our website (remarketing and retargeting)
- Build audience segments for advertising purposes
The Meta Pixel may collect information such as your IP address, browser type, pages visited, and actions taken on our website. This data is shared with Meta in accordance with Meta’s Data Policy: https://www.facebook.com/privacy/policy
We do not send health-related information, medical history, or Protected Health Information (PHI) to Meta or any other advertising platform under any circumstances.
Opting Out of Advertising Tracking
You may opt out of advertising and remarketing cookies at any time by:
- Using our Cookie Notice pop-up banner
- Adjusting your browser settings to block or delete cookies
- Opting out of interest-based advertising at: https://optout.aboutads.info
- Visiting Meta's Ad Preferences page: https://www.facebook.com/ads/preferences
Disabling advertising cookies will not prevent you from seeing ads. It may only affect their relevance to you.
3. Use of Your Personal Information
We use the information we collect to:
- Facilitate medical evaluations with licensed healthcare professionals
- Provide eligibility recommendations based on consultations
- Communicate with you regarding appointments, updates, and support
- Improve and personalize our services
- Measure and optimize our advertising campaigns (using non-health data only)
- Comply with legal and regulatory requirements
All medical recommendations are based solely on evaluations conducted by licensed healthcare professionals. Your information is only accessed by authorized personnel and providers as necessary to deliver services.
We do not sell, rent, or share your personal or health information with unrelated third parties for marketing purposes. We do not share PHI with advertising platforms under any circumstances.
4. Third Party Advertising Partners
We work with the following third-party advertising and analytics platforms, which may collect data about your activity on our website through cookies, pixels, and similar technologies:
- Meta Platforms, Inc. (Facebook/Instagram): advertising, remarketing, and conversion tracking via the Meta Pixel. Meta Privacy Policy: https://www.facebook.com/privacy/policy
- Google LLC: advertising and analytics services. Google Privacy Policy: https://policies.google.com/privacy
These platforms operate under their own privacy policies and data practices. We do not share health information, medical history, or Protected Health Information (PHI) with any advertising partner.
5. HIPAA Compliance & Protection of Health Information
Med Card LLC complies with the Health Insurance Portability and Accountability Act (HIPAA) and maintains strict safeguards to protect your Protected Health Information (PHI). We implement administrative, technical, and physical security measures designed to:
- Protect against unauthorized access, use, or disclosure
- Ensure the confidentiality and integrity of your health information
- Securely store and transmit sensitive data using encryption and access controls
- Limit access to authorized personnel and licensed healthcare providers only
Your health information will only be used or disclosed:
- To facilitate your medical evaluation and related services
- As required by law or regulatory authorities
- With your authorization, where applicable
Health information and PHI are never shared with or transmitted to advertising platforms, social media networks, or marketing services.
6. Consent to Telehealth Services
By using our services, you acknowledge and agree that medical evaluations may be conducted through telehealth technologies, including video, audio, or other electronic communications.
You understand and accept that:
- Telehealth involves electronic transmission of medical information
- Certain aspects of care may be limited compared to in-person evaluations
- Technical issues may impact consultation continuity
By proceeding, you provide informed consent to receive healthcare services via telehealth. You may withdraw this consent at any time, subject to applicable laws.
7. Medical Disclaimer
The services provided by Med Card LLC are for evaluation purposes only and are not intended to replace professional medical advice, diagnosis, or treatment.
We do not guarantee any specific outcome, determination, or eligibility decision, and we do not provide treatment, prescriptions, or direct medical care.
All evaluations and recommendations are made at the sole discretion of licensed healthcare professionals based on the information you provide. Outcomes may vary based on individual circumstances and applicable regulations. Use of our services is at your own risk.
8. Legal Disclosure of Your Information
Med Card LLC may disclose your personal information in good faith when necessary to:
- Comply with applicable law
- Protect legal rights
- Prevent fraud or misuse
- Protect user safety
- Defend against legal liability
9. Data Security
We implement industry-standard and commercially reasonable safeguards to protect your personal and health information, including encryption, secure servers, and access controls.
No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
10. Data Retention
We retain your personal and health information only for as long as necessary to provide our services, comply with legal and regulatory obligations, and resolve disputes and enforce agreements.
11. Eligibility and Age Restrictions
Our services are intended for individuals who are 18 years of age or older, consistent with the legal eligibility requirements for our services. We do not knowingly collect personal information from individuals under the age of 18.
If we become aware that we have collected personal information from a minor, we will promptly delete such information. If you believe we have inadvertently collected information from a minor, please contact us immediately.
12. Your Privacy Rights
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your information, subject to legal and regulatory requirements
- Opt out of the sale or sharing of your personal information
To exercise these rights, please contact us at contact@buymedcard.com. We will respond within 45 days as required by applicable law.
California Residents: CCPA Rights
- Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you, as well as how we use and share it.
- Right to Delete: You may request that we delete personal information we have collected from you, subject to certain legal exceptions.
- Right to Opt Out of Sale or Sharing: We do not sell personal information. However, our use of the Meta Pixel and other advertising technologies may constitute "sharing" under California law. To opt out, click Do Not Sell or Share My Personal Information or adjust your cookie preferences.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
13. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting. Where appropriate, we will notify you via email or through a prominent notice on our website.
14. Contact Information
Med Card LLC
Address: 1500 Chestnut St. Suite 2, #1328 Philadelphia, PA 19102
Email: contact@buymedcard.com
Phone: (833) 837-5323
